Momenzi
Help & FAQs
Quick answers about ordering, delivery, jewellery care, and support for customers shopping with Momenzi across India.
Last updated: 4 July 2026
How do I place an order?
- Browse our collections, add items to cart, and proceed to checkout with your delivery address and phone number.
- Choose online payment or Cash on Delivery (COD) if available for your pin code.
- You will receive order confirmation by SMS or email once the order is placed successfully.
Do you deliver across India?
- Yes, we ship to most serviceable pin codes in India through trusted courier partners.
- Metro cities usually receive orders in 3–5 business days; tier-2 and tier-3 locations may take 5–8 business days.
- Remote or non-serviceable areas will be shown as unavailable at checkout.
Is your jewellery hallmarked?
- Gold and silver products listed as hallmarked include BIS hallmark certification where mentioned on the product page.
- Fashion jewellery pieces are sold as described and may not carry precious metal hallmarking.
- Certificates, if included, should be returned with the product during any approved return.
How should I care for my jewellery?
- Store pieces separately in a dry pouch to avoid scratches and tarnish.
- Keep jewellery away from perfume, sweat, water, and harsh chemicals.
- Clean gently with a soft dry cloth; avoid abrasive cleaners on plated or stone-set pieces.
Can I cancel or change my order?
- Orders can be cancelled before dispatch by contacting support with your order number.
- Address or product changes may not be possible once the order is packed for shipping.
- Cancelled prepaid orders are refunded as per our Return and Refund Policy.
How do COD orders work?
- Select Cash on Delivery at checkout and pay the courier executive in INR when the package arrives.
- Please keep your phone reachable for delivery verification and OTP confirmation where required.
- Refused or repeated failed delivery attempts may lead to order cancellation.
How do I track my order?
- Tracking details are shared by SMS, email, or WhatsApp once your order is shipped.
- You can also contact support with your order number for the latest delivery status.
How can I contact support?
- Email: supportmomenzi@gmail.com
- Phone: +91 79809-35295
- Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
- For returns, include your order number, product photos, and a short description of the issue.
Need more help?
Email us at supportmomenzi@gmail.com or visit our Contact Us page.